Maintaining the security of your data is a priority at SH Electrical Northern Ltd, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. SH Electrical Northern Ltd is also dedicated to being transparent about what data we collect about you and how we use it.

This notice, which applies whether you visit our website, use your mobile device or ring in, provides you with information about:

· How we use your data;

· What personal data we collect;

· How we ensure your privacy is maintained; and

· Your legal rights relating to your personal data.

General:
SH Electrical Northern Ltd uses your personal data:

· to provide goods and services to you

· to make a tailored website available to you

· to verify your identity

· for crime and fraud prevention, detection and related purposes

· with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you

· anonymously for market research purposes – to better understand your needs

· to enable SH Electrical Northern Ltd to manage customer service interactions with you

· Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

We may share your data with:

· Governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: –

To comply with our legal obligations

To exercise our legal rights (for example in court cases)

· for the prevention, detection, investigation of crime or prosecution of offenders

· For the protection of our employees and customers.

What personal data we collect:
SH Electrical Northern Ltd may process the following information about you:

Website Cookies

· your name, age/date of birth and gender;

· your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address

· purchases and orders made by you

· your communication and marketing preferences

· your interests, preferences, feedback and survey responses

· your correspondence and communications with SH Electrical Northern Ltd

· Other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our websites are not intended for children and we do not knowingly collect data relating to children.

Google Analytics:
When someone visits SH Electrical Northern Ltd we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We don’t rent or trade email lists with other organisations and businesses.

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How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Notice. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 5 years.

How do we protect your data?
Our controls:
SH Electrical Northern Ltd is committed to keeping your personal data safe and secure.
Our security measures include: –

· regular cyber security assessments of all service providers who may handle your personal data.

· Internal policies setting out our data security approach and training for employees.

What you can do to help protect your data:
SH Electrical Northern Ltd will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from SH Electrical Northern Ltd asking you to do so, please ignore it and do not respond.

Legal basis for SH Electrical Northern Ltd processing customer personal data:
General
SH Electrical Northern Ltd collects and uses customers’ personal data because is it necessary for:

· us to complete our contract with you to provide goods and services

· the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer

· Complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.

Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Cookies
What are cookies?
Like most websites, SH Electrical Northern Ltd website use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

Information collected:
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. SH Electrical Northern Ltd can use cookies to monitor your browsing and purchasing behaviour with ourselves.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: –

For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting

For Google Chrome:
1. Choose Settings> Advanced
2. Under “Privacy and security,” click “Content settings”.
3. Click “Cookies”

For Safari:
1. Choose Preferences >Privacy
2. Click on “Remove all Website Data”

For Mozilla Firefox:
1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2. Privacy

What happens if I disable cookies?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off.

Contact Information
If you have any questions about how SH Electrical Northern Ltd uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us at

 SH Electrical Northern Ltd

Unit 41B Bede Industrial Est, Jarrow, Jarrow, NE32 3HG, United   Kingdom.

Telephone: 07403191661

 
This Notice was last updated in September 201